Refund policy

60-Day Satisfaction Guarantee

We are confident in the effectiveness of our products and offer a 60-day trial guarantee on initial purchases, subject to strict eligibility conditions:

  • First Order Only: The 60-day money-back guarantee applies strictly and exclusively to a customer’s first purchase of a specific product line with Loveri (limit one claim per customer, household, shipping address, or payment method).

  • Void Upon Repurchase of the Same Product: Placing a second order for the same product or ongoing treatment—whether placed before, during, or after requesting a trial refund—confirms product satisfaction and automatically voids any current or future trial refund claims for previous orders of that item.

  • One-Time Benefit: Once a customer exercises the 60-day trial refund for a specific product line, all future purchases of that item are strictly considered Final Sale and are permanently ineligible for any satisfaction guarantee or trial refunds.

  • Proof of Routine Required: To qualify for a refund under this guarantee, you must demonstrate consistent daily application over the trial period. Customers must submit photos of the empty containers from the initial order along with a brief description of their daily application routine to support@loveri.co.

  • Timeframe: Refund requests must be submitted strictly within 60 calendar days from the official carrier delivery date of the initial order.

Damages, Defects & Order Issues

Please inspect your order upon arrival. If an item arrives damaged, defective, or incorrect, you must report it to us within 7 calendar days of delivery by emailing support@loveri.co with:

  1. A clear photo of the damaged or incorrect product.

  2. A clear photo of the original shipping box and carrier tracking label.

Once verified and approved, we will ship a full replacement at no additional cost within 3 business days. Approved replacements are not eligible for monetary refunds.

Non-Returnable Items & Cancellations

  • Hygiene & Safety: Because our products are consumable personal care items, we cannot accept physical returns of opened or unopened packages once delivered.

  • Buyer's Remorse: We do not accept returns or issue refunds for change-of-mind purchases, incorrect address inputs by the customer, or failure to collect package deliveries.

  • Order Modifications: Orders enter automated fulfillment rapidly. Requests to cancel or modify an order must be made within 1 hour of placement. Once processed by our fulfillment center, orders cannot be canceled.

Refund Processing & Timelines

  • Approved refunds are credited directly to the original payment method used at checkout.

  • Please allow 5 to 10 business days for your banking institution or credit card provider to post the refunded amount to your account statement.

  • Original shipping fees (if applicable) are non-refundable.

For any questions regarding this policy or to submit a claim, please contact us at support@loveri.co.